All Visa types eligible including J-1/2, F-1/2, M-1, HB and all US-inbound work/study travelers

You’ve got questions? We’ve got answers.

Frequently Asked Questions

All Visa types including J-1/2, F-1/2, M-1, HB and all US-inbound work/study travelers are eligible

You will be able to start using service as soon as you arrive in the United States. The phone service, while active, will NOT work until you first arrive in the United States.

If when you get to the US and turn on your phone the LCD displays something like 'Insert a SIM' or 'Unregistered SIM' or 'SIM not recognized' your phone is most likely SIM locked. At this point you can go into the nearest cell phone shop and see if they can unlock, buy a prepaid phone, but an unlocked phone on eBay or Amazon or we can issue a full refund - just email.

If you paid for the unlimited International calling but receive an error message, it's probably your dialing sequence. When in the USA and making an international call dial +44, +353, +61, +82, or +33 (whatever your country code is) and then omit the leading 0 (zero) of the number. That should fix it. If after trying this you think the service was not provisioned properly - email and we'll investigate.

If you are paying monthly and want to update your payment profile with a different credit/debit card, please register for an account by clicking on this link. You will need the email address you activated your order with as well as your phone number in this format: xxx-xxx-xxxx. You may then log in to your account using this link and choose the update payment option.

You can currently only register an account that is associated with one order. If you would like to update your payment information for an additional order, please use this link.

If you paid in full or for only 1-month but want to extend service you will need to place another activation order here with your same 21-digit SIM number (we'll know to move your number to the new order) on or before the scheduled deactivation date.

If you want to increase your 4G LTE allowance, email us. Meanwhile remember you can avoid using up your 4G allowance on audio streaming by using any of a number of approved apps. For more information on this, go to following link.

If you lose your phone (and 2% of you will lose your phone, most likely in a taxi) email and we will suspend the service. We can also block the IMEI of the device so it cannot be used, at least with a carrier in North America. In the same email provide an address where we can send your replacement SIM. When you purchase a new phone (eBay is a good source and there is no sales tax) let us know and we will suspend the number upon request.

If after a few days the coverage does not seem great or optimal or you're unhappy for any reason just email for a full refund.

This is a regulatory programs recovery fee collected by carriers to recover their compliance costs as well as charges imposed on carriers for delivery of calls between networks and by 3rd parties for certain network facilities and services. This fee is never pro-rated and is applied to every line of service that has been active for any portion of the billing cycle.

No. The payment system will charge your card automatically every month. If, for some reason, a payment can’t be collected from the card you’ve registered, we’ll notify you and send you a link so you can register a different card.

You should get an email confirming activation and containing your new US number later today. But this is why we recommend you set your activation date 1-2 days prior to departure, so that you have time to circulate your new number.

If you are already in the US, you may find it complicated and expensive to get a foreign network to unlock your phone. This is why we urge you to make sure your phone is unlocked before you travel. There are unlocking services online, which you can try. But in our experience, your best option is to buy a new or used phone.

The easiest way is to borrow a SIM card from a friend using another network. If it works on your phone, you’ll know it’s unlocked.

Assuming your home country is among the over 30 countries to which calls are included, simply email us at with your request to upgrade.

No. Your caller will pay usual long-distance rates. You pay nothing.

That depends on your definition of “ordinary.” But we can give you some examples. Results will vary based on all sorts of things, like signal strength, phone memory, and more. But 2 Gb of data will normally provide you with 80-90 hours of web surfing, without audio or video streaming. Or 20 episodes of a 30-minute TV program. Or 9 hours of video chatting on Skype.

Area codes used to matter. But they don't any more. People move, taking their old cellphone numbers with them. So in searching for ways to minimize charges -- and make the J1SIM package as incredibly inexpensive as it is -- we selected numbers from states with the lowest base rates in the country. One of these is Nevada. There is virtually no impact on the user from this.

J1 service includes Free Roaming in Canada and Mexico.